REFUND & CUSTOMER CARE POLICY
Effective Date: 2/5/2026
At Cafe, we prioritize people over profit. Because we sell fresh, perishable products, refunds are handled with care and fairness.
3.1 Eligible Refund Situations
Refunds or replacements may be issued if:
You received the wrong order.
Your product was damaged at pickup.
Your order was not available at the scheduled pickup time.
Customers must report issues within 24 hours of pickup.
3.2 Non‑Refund Situations
Due to food safety standards, we cannot offer refunds for:
Missed pickups
Taste preferences
Natural juice separation
Orders left unrefrigerated after pickup
3.3 Replacement Priority
When possible, we prefer to:
Replace the item
Offer store credit
Provide a complimentary product
This allows us to maintain freshness while caring for our customers.
3.4 Pickup No‑Show Grace
We understand life happens.
One courtesy accommodation may be offered for first missed pickups when contacted promptly.
3.5 How to Request Support
Please contact us with:
Name
Order number
Pickup location
Description of issue
Email: Hello@CrownTajisCafe.com
We aim to respond within 24–48 hours.
